24/7 support for troubled bloggers

I saw this announcement by WordPress on my blog dashboard: Announcing 24/7 support.

I wondered what new service WordPress is offering now (although I roughly know, it must be something about blogging *duh*), so I clicked on the link. Apparently now any bloggers who have troubles with their blogs and would like to address their concerns can just contact the 24/7 service centre.

But you know what more serious troubles some bloggers are facing? Well, there are the suicidal bloggers, the ones deep in depression, the ones who blog professionally and is getting sick of it (literally) and many more out there who broadcast their troubles on their blogs. Phew, luckily there is this platform for self-expression called blog. But anyway, since CSR is on the rise, maybe WordPress and a dozen other blogging hosts can do something about these troubled bloggers. Like introducing a system that alerts the CSR department whenever there are constant entries tagged suicide, weapons, drugs, addictions, whatever from the same blogger? Maybe give some tips or inspirational stories or SOS hotlines…

But of course, there’s the problem with privacy. I think most people turn to blogging to express their frustration because they can remain anonymous. But well, it won’t hurt doing a little something to soothe them…Then maybe cases like that man announcing the plan to kill somebody on MySpace and really doing it or online bullying won’t have to happen so frequently.

This is again, an oversimplification of a complex reality of course. Just an idea, anyway…